Replacement Policy
We stand behind the quality of our services. If you encounter issues with your purchase, we're here to help within the warranty period.
Warranty Period
Each product comes with a warranty period (typically 7-30 days, as specified on the product page). During this period, you can report issues and request replacements or refunds.
What's Covered
We will replace or refund accounts that are:
- Non-functional or cannot be accessed
- Locked or suspended immediately after purchase
- Missing credentials or incomplete information
- Not matching the product description
What's Not Covered
Warranty does not cover:
- Account bans due to misuse or violation of platform terms
- Issues reported after the warranty period expires
- Accounts that were working but later got banned due to user actions
- Password changes made by the user
- 2FA issues if 2FA codes were provided
How to Request Replacement
- Go to your Orders page
- Click on the order with the issue
- Click "Report Issue" button
- Fill out the ticket form with details about the problem
- Submit the ticket and wait for supplier response
Our suppliers typically respond within 24-48 hours. They will either:
- Provide a replacement account
- Update the order with new credentials
- Process a refund if replacement is not possible
Refund Process
If a replacement cannot be provided, we will process a refund:
- Refunds are processed to your account balance (instant) or original payment method (3-5 business days)
- Refund amount equals the purchase price
- Refunds are only available within the warranty period
Important Notes
- Always test accounts immediately after purchase
- Report issues as soon as you discover them
- Provide clear details about the problem in your ticket
- Keep your order confirmation for reference
Need Help?
If you have questions about the replacement policy or need assistance, please visit ourSupportpage or check ourFAQ.
