Buyer Protection Policy on HstockPlus
HstockPlus Buyer Protection safeguards your purchases against non-delivery, wrong items, and order issues, ensuring a secure shopping experience.
Avery Bennett
Introduction
HstockPlus is committed to providing a safe and reliable marketplace for all users. Our Buyer Protection Policy ensures that your purchases are secure and that you are covered in case of any issues. This guide explains what is covered and how the protection system works.
🔵 What Buyer Protection Covers
Your purchase is protected in the following cases:
1. Product Not Delivered
If the supplier fails to deliver the product within the specified time.
2. Wrong Product Received
If the delivered product is completely different from what was ordered.
3. Incomplete Service
If the product or service is partially delivered or not as described.
4. Technical or Order Issues
If there is any verified system or order-related issue affecting your purchase.
🔵 How Protection Works
Step 1: Place Your Order
Place your order on HstockPlus
Step 2: Supplier Processing
Supplier processes and delivers the order
Step 3: Issue Handling
If an issue occurs, you can open a dispute or refund request
Step 4: Review Process
The support team reviews both buyer and supplier evidence
Step 5: Final Decision
A fair decision is made (refund, replacement, or rejection)
🟣 Important Rules
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Always check product details before ordering
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Do not confirm the order before verifying delivery
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Disputes must be opened within the allowed time period
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False claims may lead to account restrictions
🔴 Buyer Responsibility
To ensure smooth protection:
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Provide correct order details
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Communicate clearly in disputes
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Keep proof (screenshots, order records, etc.)
🟢 Final Note
Our goal is to maintain a safe, fair, and trusted marketplace for both buyers and suppliers.
Buyer Protection is designed to give you confidence while shopping on HstockPlus.
