Frequently Asked Questions

Find answers to common questions about our services, payments, and policies.

General

HstockPlus is a marketplace platform where you can buy verified digital accounts, email services, and proxy solutions from trusted suppliers.

You can sign up using Google OAuth or email OTP. Click "Sign Up" on the login page and follow the instructions.

No, you can purchase as a guest. However, registered users get a 5% discount on all products.

We accept cryptocurrency payments through Cryptomus. You can also top up your account balance and use it for purchases.

Go to your dashboard and click "Top Up Balance". You can add funds using Cryptomus payment gateway.

Yes, all payments are processed securely through Cryptomus. We do not store your payment information.

Most orders are delivered instantly after payment confirmation. Some products may require manual processing (usually within 24 hours).

After purchase, go to your Orders page and click on the order. You will see the account credentials or download link there.

Yes, if the product format is "file", you can download a file containing all account credentials.

Report the issue through your order page within the warranty period. Our suppliers will replace the account or provide a refund.

Warranty periods vary by product (typically 7-30 days). Check the product page for specific warranty information.

You can create a support ticket from your order page, or visit our Support page for general inquiries.

Share your unique referral link. When someone signs up and makes their first purchase using your link, you earn 10% commission.

Referral earnings are automatically added to your account balance when the referred user completes their first purchase.

No, self-referrals are not allowed. We monitor for abuse and may suspend accounts that violate this policy.

Can't find what you're looking for? Our support team is here to help.