⚖️ Refund Outcomes

Depending on the investigation, one of the following outcomes may apply.

1. 💰 Full Refund

The full payment may be refunded through one of the following methods:

• HstockPlus Balance — Processed instantly

• Original Payment Method (where supported) — Typically 7–10 business days

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2. 💳 Partial Refund

A partial refund may be issued when only part of the order is affected or eligible for reimbursement.

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3. 🔄 Product Replacement

The Seller may provide a replacement product with equivalent specifications instead of issuing a refund.

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4. ❌ Dispute Denied

A refund request may be denied if the evidence confirms that:

• The product was delivered exactly as described.

• The reported issue occurred outside the Seller's control.

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⏱️ Refund Processing Times

The refund method determines how quickly your funds will be returned.

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1. ⚡ HstockPlus Balance

Approved refunds credited to your HstockPlus account balance are processed instantly.

Your refunded balance can be used to:

• Purchase other products on HstockPlus

• Withdraw funds according to our Withdrawal Policy

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2. 💳 Original Payment Method

Where supported, refunds sent back to the original payment method are typically processed within 7–10 business days.

Supported payment methods may include:

• Credit / Debit Card

• WeChat Pay

• Alipay

• Other supported payment methods

Note: Actual processing times may vary depending on your payment provider, bank, or third-party payment processor.