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🟢 Eligibility for Refund

A refund may be issued in the following cases:

1. Order Not Delivered 📦

Order not delivered within the specified time

2. Wrong Product Delivered ❌

Wrong product or incorrect service delivered

3. Product Mismatch ⚠️

Product significantly different from description

4. System Issues 🛑

Technical or system-related order failure

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🚚 Delivery Policy

HstockPlus operates as a marketplace platform. All products and services are provided by independent sellers.

1. Delivery Responsibility 📦

Sellers are responsible for delivering the product/service within the specified delivery time shown on the product page.

2. Delivery Warranty ⏱️

Each order includes a delivery warranty period defined by the seller. Buyers should wait until this period has passed before raising a dispute.

3. Non-Delivery Protection 🛡️

If the seller fails to deliver within the delivery warranty period or within 24 hours (if no warranty is specified), buyers are eligible to:

• 💰 Request a full refund
• 📩 Contact support for manual coordination

4. Dispute & Resolution ⚖️

In case of delivery issues, buyers can open a dispute. Our admin team will review the case and coordinate between buyer and seller to reach a fair resolution.

5. Marketplace Role 🤝

HstockPlus does not directly deliver any products or services. We act as an intermediary to ensure fair transactions and assist in dispute resolution when necessary.

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🚫 Non-Refundable Cases

Refunds will NOT be issued in cases such as:

1. Order Confirmed ✅

Order already confirmed by buyer

2. Successful Delivery 📦

Successful delivery of correct product/service

3. Buyer Error ❌

Buyer mistake (wrong input or incorrect details)

4. System Abuse ⚠️

Abuse of refund system or false claims

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🛒 Refund Process

Step 1: Open a Dispute

Go to your order page and click “Open Dispute”.

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Step 2: Submit Details

Provide:

• Order ID
• Reason for refund
• Screenshots or proof (if available)

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Step 3: Review Process

Our support team will review both buyer and seller information.

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Step 4: Final Decision

After review, one of the following will be applied:

• 💰 Refund approved
• 🔄 Product replacement
• ❌ Refund rejected (if claim is invalid)

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⏱️ Processing Time

Refund review time may vary depending on the case complexity.

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🟣 Important Notes

• Always check product details before ordering
• Do not confirm orders before verification
• False claims may lead to account restrictions

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🔐 Fair Usage Policy

HstockPlus ensures fairness for both buyers and sellers.
All refund decisions are made based on evidence and platform rules.

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🚀 Final Message

We are committed to providing a safe and trustworthy marketplace experience for all users.

👉 Visit us: hstockplus.com