Why Your Cryptomus Deposit Is Less Than You Paid - and How Binance Credits 100%
Cryptomus deposits deduct gateway and account-handling fees before balance credit. A real example: ~283 USDT paid → 270.88 credited. Binance deposits credit 100% during working hours.
You paid ~283 USDT. The balance shows 270.88. What happened?
This question shows up often after a Cryptomus top-up. The short answer: Cryptomus does not pass the full paid amount to us as merchant credit, and account-gateway handling costs come out after that.
Here is one real webhook path we reviewed with a customer:
| Step | Amount (USDT) | What it means |
|---|---|---|
| Customer paid (approx.) | 283 | What you sent through Cryptomus checkout |
| Cryptomus merchant amount received | 279.25735 | After Cryptomus gateway fee - this is what the webhook showed as received |
| Final HstockPlus deposit | 270.88 | After account-gateway handling (conversion to USDT TRC20, withdrawal cost, gateway/account processing) |
User-provided webhook example - fees vary by amount and method.
Cryptomus did not send us a full 283 as spendable merchant funds. After the Cryptomus gateway fee, merchant receipt was 279.25735 USDT. From that amount we deduct account-gateway handling. The credited balance became 270.88 USDT.
What “account-gateway handling” covers
- Currency conversion into USDT TRC20 when needed
- Withdrawal cost on the payment rail
- Gateway / account processing cost
Those lines are payment infrastructure costs. They are not a HstockPlus sales commission on your orders.
We do not charge marketplace transaction commission
HstockPlus does not take a transaction commission on marketplace sales. You can check that behavior with a reseller role/account.
Earlier, we absorbed part of the gateway fees that customers normally cover. After reviewing recent costs, those fees became too high for us to keep eating. We now pass through the Cryptomus gateway fee and the account-gateway handling fee on the deposit.
| Fee type | Who sets it | Does HstockPlus keep it as commission? |
|---|---|---|
| Cryptomus gateway fee | Cryptomus | No |
| Account-gateway handling | Payment rail / processing stack | No - cost recovery, not a sales cut |
| Marketplace transaction commission | HstockPlus policy | None charged |
Source: platform-stated payment policy and customer support case detail.
Want 100% of what you pay credited?
Use Binance payment when you can. We deposit 100% of the amount you paid. During working hours we usually process within about 10 minutes.
Card payment remains available if you prefer cards.
| Method | Typical credit behavior | Speed note | Best when… |
|---|---|---|---|
| Cryptomus | Paid amount minus Cryptomus + account-gateway fees | Depends on gateway confirmation | You need crypto checkout Cryptomus supports |
| Binance | 100% of paid amount credited | ~10 minutes in working hours (typical) | You want full balance credit |
| Card | Per card gateway rules | Depends on processor | You prefer card rails |
Illustrative comparison - confirm current methods on the deposit page before paying.
How to read your next Cryptomus receipt
- Note the amount you paid in the wallet or checkout UI.
- Expect the merchant webhook amount to be lower after Cryptomus fees.
- Expect the HstockPlus balance credit to be lower again after account-gateway handling.
- If the gap looks wrong, open a ticket with payment ID and screenshots - we reconcile against the webhook, not against a guess.
Related rails in our ecosystem
HstockPlus focuses on marketplace supply and SMM catalog. For merchants building their own SMM checkout stack, partners such as payeer.online cover broader merchant approval paths. On HstockPlus itself, pick the deposit method that matches how you want fees handled: Cryptomus for that rail, Binance when you want full credit, or card when that fits your workflow.
Bottom line: Cryptomus fee math is real and visible in the webhook. Marketplace commission is not hiding inside that gap. Choose Binance when you need the paid amount and the credited amount to match.
